E-Z-GO Awarded The Shingo Prize
Written on the 20 April 2009
(AUGUSTA, GA) — E-Z-GO, a Textron Inc. company (NYSE: TXT), is proud to announce that it has been awarded The Shingo Prize for Operational Excellence, an international award that recognizes companies that achieve world-class performance and promote Lean operational concepts.
E-Z-GO is the first company to receive the Prize at the enterprise level – meaning that E-Z-GO was recognized for world-class status at all of its geographic locations and across all business functions, including manufacturing, engineering, sales, finance, marketing, communications, supply chain management, information technology, and human resources.
“More than five years ago, I set The Shingo Prize as a goal for all of our businesses to achieve,” said Lewis Campbell, Textron Chairman and CEO. “Ever since, I have personally witnessed E-Z-GO’s transformation into a company with Lean practices ingrained across all business disciplines in all of its locations.”
“E-Z-GO’s financial performance and customer satisfaction have improved dramatically and this recognition for its world-class enterprise processes is truly deserved. I could not be prouder that E-Z-GO and its employees have achieved a major component of Textron’s vision,” Campbell said.
Robert D. Miller, executive director of The Shingo Prize for Operational Excellence said, “We could not have picked a better company than E-Z-GO to receive the first Shingo Prize ever awarded at the enterprise level.”
“E-Z-GO has truly deployed Lean and Six Sigma practices throughout its entire business,” Miller said. “From the moment we walked into E-Z-GO’s Augusta world headquarters, we experienced a culture of Lean with every employee interaction. The engagement level of their employees, coupled with their passion for Lean from the shop floor to the sales representatives, was impressive.”
“This is a very special time for E-Z-GO,” said E-Z-GO President Kevin P. Holleran. “Five years ago, as we embarked on our Lean journey to streamline our operations and create value for our customers, we set our sights on The Shingo Prize as a corporate goal. I couldn’t be more proud of our employees for their dedication and devotion to achieving that goal and their tireless efforts on behalf of our customers.
“Receipt of The Shingo Prize validates that every E-Z-GO vehicle is sourced, built, sold and serviced using world-class processes. The Prize is the ultimate example of our ‘Excellence in Motion’ – our unique combination of passionate people, advanced technology, unmatched manufacturing expertise and extraordinary service that delivers what no other company in the industry can.”
In being evaluated for the Prize, E-Z-GO was assessed by a team of professionals with expertise across all business functions. The team included representatives from prior Shingo Prize-winning companies. Assessors visited E-Z-GO’s global headquarters and manufacturing facility in Augusta, Georgia as well as the company’s factory-direct sales and service branches in Illinois, Texas and Georgia.
The assessors viewed E-Z-GO operations firsthand and interviewed employees at all levels of the company to ensure that Lean operational philosophies and thinking were ingrained throughout the company.
The Shingo Prize
The Shingo Prize is the highest level of recognition awarded, although companies and organizations also can receive “Silver Medallion” and “Bronze Medallion” status. Prior recipients of Shingo recognition include: the Neutron Generator at Sandia National Laboratories in Albuquerque, N.M.; Lycoming Engines in Williamsport, Pa.; Volvo Construction Equipment in Skyland, N.C.; Micron Manufacturing Co. in Grand Rapids, Mich.; Medtronic Surgical Technologies in Jacksonville, Fl.; and Calloway Golf Ball Operations in Chicopee, Mass.
E-Z-GO’s Lean Achievements (2005-2008)
The company’s Lean transformation began in 2003 in the face of diminishing business performance. Since 2004, E-Z-GO has seen its profitability increase by more than 200 percent and its return on invested capital, or ROIC, increase by greater than 13 percent.
E-Z-GO accomplishments that led to its receipt of the Shingo Prize include:
* Increased First Time Quality over 20 percent - at 98 percent today
* Improved inventory turns 30 percent
Environmental, Health and Safety
* Total Recordable Injury Rate of 0.7 – “World-Class” is 1.0
Awards and Recognition
* Named one of 20 finalists for Industry Week’s Best Plants 2008
* E-Z-GO has approximately 1,000 employees located in Augusta and throughout the sales/distribution organization around the world.
E-Z-GO, a Textron Company, is a leading manufacturer of golf cars and utility vehicles. E-Z-GO is the preferred golf car fleet provider for seven of the top 10 of America’s 100 Greatest Golf Courses as ranked by Golf Digest. E-Z-GO is also the golf car of choice of nine of the nation’s 10 largest course-management companies. E-Z-GO boasts the largest sales and service network in the industry, with more factory branch locations and independent distributors than any other manufacturer.
More than a maker of golf cars, E-Z-GO is also a leading provider of industrial, turf and utility vehicles for a variety of applications and industries. Products under the E-Z-GO flagship include the Shuttle Personnel Carrier, ST Trail Utility vehicles, and the Clays Car, the world’s first vehicle designed specifically for the sporting clays shooter. E-Z-GO also produces the Cushman line of heavy duty burden carriers.
Founded in 1954 in Augusta Ga., E-Z-GO became part of Textron Inc. in 1960. Textron Inc. is an $11 billion multi-industry company operating in 32 countries with approximately 40,000 employees. The company leverages its global network of aircraft, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, Fluid & Power, Textron Systems and Textron Financial Corporation. More information is available at www.textron.com.
Textron Inc. (NYSE: TXT) is a $14.2 billion multi-industry company operating in 28 countries with approximately 42,000 employees. The company leverages its global network of aircraft, defense and intelligence, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell Helicopter, Cessna Aircraft Company, Jacobsen, Kautex, Lycoming, E-Z-GO, Greenlee, Textron Systems and Textron Financial Corporation. More information is available at www.textron.com.
Special note to Editors: The correct spelling of ‘E-Z-GO’ is with all capital letters and two hyphens.
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